Frequently Asked Questions
Everything you need to know about your VOCLA shopping experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days, while express options are available for delivery within 1-2 business days depending on your location.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, certain products like underwear cannot be returned if the packaging is opened.
How do I know which size to choose?
Each product page features a detailed size guide. Since we curate brands from around the world, we recommend checking the specific measurements for each item to ensure the perfect fit.
Do you ship internationally?
Yes, VOCLA ships to most countries worldwide. International delivery times and shipping costs vary by destination and will be calculated at checkout.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my shipment?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your package's journey.